MetaHomes Services

Cancellation and Refund Policy

 

Last Update: March 2025

1. Merchants

 

1. Payments, Refunds, Cancellations and Payouts for Merchants under MetaHomes Life services

 

• MetaHomes Life charges a service fee on each transaction facilitated between End Users and Merchants for services provided through the platform. This service fee is deducted from the total payment processed for the service and is non-refundable under any circumstances. The specific terms and amount of the service fee will be outlined in a separate Merchant Agreement, which will be executed between Merchant and MetaHomes.

 

• End Users may be eligible for a full refund if they cancel a service within twenty-four (24) hours from placing the order or before the Merchant accepts the order, or subject to verification by MetaHomes Life. If a Merchant cancels a service for any reason, End Users will be entitled to a full refund for the amount paid for that service.  

 

• Cancellations made by the End User within twenty-four (24) hours of Merchant accepting the order MAY be eligible for a partial refund, the amount of which will be determined based on the service's progress, the nature of the cancellation, and other relevant factors as determined at MetaHomes Life's sole discretion.

 

• In the event that there are insufficient funds in the End User’s card or bank account to process the payment, the payment will not be processed, and the bank will notify the End User of insufficient funds.

 

• Once the payment is completed there will be no refund applicable and the amount held by MetaHomes will be transferred to the Merchant/ Host, with that the transaction deemed final and non-refundable.

 

 

2. Refund Process

 

• Refunds will be processed to the original payment method used by the End User. In the event that the original payment method is unavailable, MetaHomes will contact the End User to discuss alternative refund methods, such as a replacement card or another available method (e.g., bank account). The alternative refund method will be agreed upon by both MetaHomes and the End User before processing the refund.

 

• Refunds typically appear on the End User's statement within ten to forty-five (10-45) business days, depending on the payment provider.

 

• Reversals (refunds processed shortly after the original charge) may result in the original charge disappearing from the statement, with no separate credit issued.

 

3. MetaHomes Processing Fee

 

• MetaHomes is responsible for processing the transaction and deducting the applicable service fee at the time of payment acceptance. This processing fee is non-refundable and will be deducted from the transaction amount before any refund request is fulfilled.

 

• If a refund is processed, MetaHomes will notify the End User via email, provided the account has a valid email address.

 

• Refund disputes (e.g., chargebacks) are not possible on fully refunded transactions.

 

4. Merchant Responsibilities

 

• The Merchant must be aware of and comply with the refund policy while listing their services on our MetaHomes services platform. Similarly, the End User must be made aware of the refund policy prior to booking a service. Both parties are responsible for adhering to the policies as outlined.

 

• If the refund fails, the End User will be notified of the failure reason. In certain cases, refunds may be cancelled before processing, and the End User will be informed.

 

5. Dispute Resolution

 

• In the event of disputes between the Merchant and the End User regarding cancellations or refunds, MetaHomes will act as a neutral third party for communication. All communication will initially be conducted via email through MetaHomes customer support. If necessary, MetaHomes may intervene with a phone call, which will be recorded for reference. Following the phone call, MetaHomes will send a confirmation email summarizing the details of the conversation.

 

• However, if the dispute relates to the Merchant's services, it will be governed by the Merchant’s and dispute resolution procedures. MetaHomes is not responsible for the outcome of any such disputes.

 

1. Hosts

 

1. Cancellations and Refunds Policy for Hosts and End Users in MetaHomes

 

• The following cancellation and refund policies apply to all bookings made through the MetaHomes platform. These policies are designed to offer flexibility while ensuring that both Hosts and Users/End Users are treated fairly and equitably.

 

• Cancellation and refund policies are determined by the Hosts. It is at the discretion of the Host to set the terms and conditions for cancellations and refunds, including the timing and eligibility for refunds. End Users should review the specific cancellation and refund policy set by the Host at the time of booking to understand the terms that apply to their reservation.

 

• The eligibility for a refund, as well as the applicable refund amount, will depend on the timing of the cancellation and the type of booking. End Users should review the specific conditions outlined below to understand the refund eligibility for their booking.

 

2. Non-Refundable Bookings

 

• Hosts may choose the type of cancellation policy they wish to apply to their properties or listings, including the option for non-refundable bookings. End Users must accept the cancellation policy set by the Host at the time of booking.

 

• However, by choosing the non-refundable option, End Users acknowledge and agree that no refunds will be issued if they cancel the booking, regardless of when the cancellation occurs.

 

• The Host will retain the full booking amount paid by the End User, and MetaHomes will release the payment to the Host upon confirmation of the booking.

 

3. MetaHomes is responsible for processing the transaction and deducting the applicable service fee at the time of payment acceptance. This processing fee is non-refundable.

 

4. In the event of refunds applicable, such refunds typically appear on the End User's statement within ten to forty-five (10-45) business days, depending on the payment provider.